Customer Service

Contact:

Address:
Blue Thistle Books
44 A Mather St.
Manchester, CT 06040

Hours: Monday - Friday, 8:00AM - 5:00PM, Eastern Time
E-mail: customerservice@bluethistlehomeschool.com

Phone:  1-800-719-4375
Fax: 1-860-647-1699

Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

Gift certificates:
Gift certificates are available in multiple denominations, here.

International orders:  International orders are sent USPS Priority International.

Payment Options:  Visa, Mastercard, American Express, Discover, PayPal, Check, & Money Order

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protect your personal information as we would our own.

See our detailed policy here:  privacy policy.

Blue Thistle Books uses industry standard SSL (Secure Socket Layer) encryption to protect data during transmission. SSL ensures that communication, personal information is not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.


Returns/Refunds: Refunds are always accepted; however, if you are buying many different items just to compare them, you will be subject to a 20% restocking fee upon their return.  This will be enforced upon our discretion.   We do not have the resources to handle those situations, so please consider that before making your purchase. In addition, we will make every effort obtain product samples for your viewing if they are available. 

Items must be in perfect, re-saleable condition.  No returns accepted after 30 days. Please pack your return items carefully to prevent damage.  Damaged items WILL NOT be accepted under any circumstances.

Insurance:  During checkout there is an option to insure your package.  Please insure your items.  We pack your shipment very carefully; however, once it leaves our hands, we have no control over the shipper. 

Sales tax:  A sales tax of 6% will be charged to all orders shipped within Connecticut.

Shipping:  We ship via USPS & UPS.

Special Offers:  Blue Thistle Books will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.

Tracking your order:  You will be notified by email once your order is shipped. You may login anytime to check the status of your order, here.

customer service